FAQ

Frequently Asked Questions

Learn how to get started

What is Paragon Exchange?

Paragon Exchange is a leading cryptocurrency trading platform that allows users to buy, sell, and trade a variety of digital assets. We offer a secure, user-friendly environment with advanced trading tools and robust security measures.

How do I create an account?

To create an account, click on the "Sign Up" button on our homepage, provide the required information, and follow the verification steps. Once your account is verified, you can start trading immediately.

What cryptocurrencies does Paragon Exchange supports?

Paragon Exchange supports a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), and many others. For a full list, please contact us via email at: [email protected]

How do I verify my account?

After signing up, you will receive an email with verification instructions. Follow the steps provided, which typically include submitting identification documents and proof of address. Verification ensures the security of your account and complies with regulatory requirements.

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions to reset your password. If you encounter any issues, please contact our support team.

How can I change my account details?

To update your account details, log in to your account, go to the "Account Settings" section, and make the necessary changes. Some changes may require additional verification for security purposes.

How do I deposit funds into my account?

To deposit funds, log in to your account, go to the "Deposit" section, and select the currency you wish to deposit. Follow the on-screen instructions to complete the process. You can deposit cryptocurrencies directly or use supported fiat currencies via bank transfer or credit card.

How long do deposits and withdrawals take?

Cryptocurrency deposits and withdrawals are typically processed within minutes, but the exact time can vary based on network congestion. Fiat deposits and withdrawals via bank transfer may take 1-3 business days to process.

What should I do if I suspect unauthorized activity on my account?

If you notice any unauthorized activity, immediately change your password and enable 2FA if you haven’t already. Contact our support team with details of the suspicious activity so we can investigate and take appropriate action.

What should I do if I suspect unauthorized activity on my account?

If you notice any unauthorized activity, immediately change your password and enable 2FA if you haven’t already. Contact our support team with details of the suspicious activity so we can investigate and take appropriate action.

How can I contact Paragon Exchange support?

You can reach our support team via the "Contact Us" page on our website or by emailing [email protected]. We also offer live chat support during business hours for immediate assistance.

What should I do if I encounter an issue with my account?

If you experience any issues with your account, please contact our support team with a detailed description of the problem. We aim to resolve all inquiries as quickly as possible.

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